Testimonials

Comments from our General Managers:

“Sterling’s success is driven from a basic philosophy to ”Impress Guests.” The great thing is – you’re allowed to drive the car that gets you there.”

“Ownership wants you to take ownership – run it like you own it.”
M. Lupo

“It’s nice to find a place that is as committed to the satisfaction of our guest as is Sterling Hospitality. The individual employee’s ability to take care of each guest on a case by case basis is rare in this industry. Our mission; “Impress Guests”, says it all.”
C. Nolting

Comments from Guests:

“The Holiday Inn Express in Layton is “The Best” hotel I have ever stayed in. Their level of quality and customer service is unmatched anywhere.”
W. Johnson

“I was treated to some of the best hotel hospitality I have seen during my life’s travels.”
S. Austin

“Downtown Spokane is the best Holiday Inn Express I’ve stayed at in the last 5 years.”
J. Alderton

“I don’t normally take the time to write, but your folks did such an outstanding job – I just had to mention it.”
K. Wilkerson

“The service I received was truly exceptional and I was more than happy with every aspect of my visit.”
M. Hyde

“You have great customer service and are definitely a threat to your competitors.”
H. Riddles

Awards

Best Holiday Inn Express Worldwide

The most prestigious award presented by Holiday Inn, particularly significant since it is voted
on by Holiday Inn guests. Limited to one property out of 1,200 Holiday Inn Express Hotels.
2000, 2005, 2006 – Holiday Inn Express, Spokane Valley, WA
2007 – Holiday Inn Express, Coeur d'Alene, ID

Torchbearer

Presented by Holiday Inn. Must obtain top scores in inspections, market penetration and guest service results. Only one property is chosen in each region.
1998, 1999, 2002 – Holiday Inn Express - Spokane Valley, WA
1995, 1996 – Holiday Inn Express - Downtown Spokane, WA

Quality Excellence

Awarded by Holiday Inn. Based on inspections and guest service scores.
1998, 2000, 2001, 2002 – Holiday Inn Express - Downtown Spokane, WA
2000, 2001, 2003, 2005, 2007– Holiday Inn Express - Spokane Valley, WA
1999, 2000 – Holiday Inn Express - Layton, UT
1998, 1999 – Holiday Inn Express - Wenatchee, WA
2002, 2007 – Holiday Inn Express- Henderson, NV

Gold Award

Awarded to only 2% of all Choice Properties Worldwide. Based on inspection of property
and a rigorous series of test calls in which the hotel must receive a 100% score.
2000 – Quality Suites – Scottsdale, AZ
1999 – Quality Suites – Scottsdale, AZ

Newcomer Of The Year

Awarded by Holiday Inn to only one hotel in each region. This award is given for superior design
and interior finish, combined with excellent inspection scores and guest satisfaction ratings.
1997 – Holiday Inn Express – Spokane Valley, WA
1994 – Holiday Inn Express – Downtown Spokane, WA

Breakfast Bar Attendant of the Year

Presented by Holiday Inn to only one property in the chain; this award is given for the most attractive, consistently appealing breakfast bar.
2002 – Holiday Inn Express – Downtown Spokane, WA
1998, 2007 – Holiday Inn Express – Spokane Valley, WA

Blue Plate Award

This award is based on customer feedback regarding outstanding service at our breakfast bar.
2007 – Holiday Inn Express – Downtown Spokane, WA